Shipping Policy

Thank you for shopping with us! We strive to provide you with a seamless and reliable shipping experience. Please read our shipping policy carefully to understand how we handle your orders.

Processing Time

• Orders are fulfilled within 12 business days after payment confirmation.  AMBR pieces are not mass produced but handcrafted slowly and intentionally.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

• We offer standard and expedited shipping options.

• Standard shipping typically takes 5-10 business days.

• Expedited shipping typically takes 2-5 business days.

• Delivery times may vary depending on your location and carrier delays.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Free standard shipping may be available for orders over a certain amount (please check our promotions).

International Shipping

• We ship internationally to select countries.

• International shipping times vary and may take 10-20 business days or longer.

• Import duties, taxes, and customs fees are the responsibility of the recipient.

Order Tracking

• Once your order ships, you will receive a tracking number via email.

• You can use this number to track your package on the carrier's website.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us within 7 days of delivery.

• We will work with the carrier to resolve the issue or offer a replacement/refund as appropriate.

Address Accuracy

• Please ensure your shipping address is accurate and complete.

• We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Contact Us

• For any questions about your order or shipping, please contact our customer service team at hello@ambrandco.store.

We appreciate your business and look forward to delivering your order promptly!